Privacy policy
Effective Date: September 12, 2023
We respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, and the limited circumstances under which we may share it. By visiting or purchasing from our store, you agree to the terms of this policy.
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1. Information We Collect
We may collect the following types of personal information:
• Name, email address, billing and shipping address, phone number.
• Payment details (processed securely through third-party payment providers).
• Order history and preferences.
• Device information (IP address, browser type, cookies).
• Usage data (pages viewed, time spent on the site, clicks, purchase behavior).
• Information submitted through reviews, comments, or customer support requests.
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2. How We Use Your Information
We use your information to:
• Process and fulfill your orders, including shipping and payment.
• Communicate with you about your orders, promotions, and updates.
• Improve our website, customer service, and product offerings.
• Prevent fraudulent transactions and ensure secure shopping.
• Comply with legal and regulatory requirements.
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3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
• Service providers such as payment gateways, shipping carriers, and analytics tools.
• Legal authorities if required by law or to protect our rights.
⚠️ Once information is transferred to a third party (such as FedEx, PayPal, Shopify Payments), their own privacy policies apply. We are not responsible for the privacy practices of third-party providers.
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4. Data Retention
• We retain your personal data for as long as necessary to provide our services and comply with legal obligations (e.g., tax reporting).
• Order information is generally kept for 5 years.
• We may retain anonymized or aggregated data (which cannot identify you) for business and analytical purposes.
• You may request deletion of your personal data at any time, subject to our legal requirements.
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5. Security
We implement industry-standard measures such as SSL encryption to protect your data.
⚠️ However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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6. Cookies & Tracking Technologies
• We use cookies and similar technologies to improve your browsing experience, analyze traffic, personalize marketing, and run remarketing campaigns (Google Ads, Facebook Ads, etc.).
• You can disable cookies in your browser settings, but some site features may not function properly.
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7. Customer Rights
Depending on your location, you may have the right to:
• Access and request a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time (unsubscribe link available in emails).
• For EU and California residents: additional rights under GDPR and CCPA.
To exercise your rights, please contact us at the email below.
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8. Changes to This Policy
We may update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.
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9. Contact Information
If you have questions about this Privacy Policy, please contact us at:
📧 Email: support@ecofitness.us
📍 Address: GYMMOTIVATION LTD, 128 City Road, London, United Kingdom, EC1V 2NX
🏷 Company Number: 15132943