Refund policy

1. General Policy

We want you to be satisfied with your purchase. However, due to the nature of our products, we only accept returns and refunds under specific conditions outlined below. By placing an order on our store, you agree to this Refund Policy.

2. Eligibility for Refunds

Refunds are only applicable in the following cases:
 • The product is defective or damaged upon arrival.
 • The product received is incorrect (wrong model, color, or size compared to your order).
 • The product is not functioning as described (requires clear proof: photos or videos within 3 days of delivery).

⚠️ Refunds are not granted for the following reasons:
 • Change of mind, buyer’s remorse, or no longer needing the product.
 • Minor variations in color/size due to lighting, screen resolution, or manufacturing tolerances.
 • Failure to use the product properly or follow instructions.
 • Products damaged by misuse, accident, or unauthorized modification.

3. Return Process
 • To request a refund, you must contact us at [support email] within 3 days of receiving the product.
 • Provide order number, photos, or videos showing the issue.
 • Once your request is reviewed and approved, we will provide return instructions.
 • Items must be returned in original packaging, unused (except for testing the issue), and with all accessories included.

4. Shipping Costs
 • Customers are responsible for all return shipping costs unless the item received was defective or incorrect.
 • Shipping fees are non-refundable.

5. Refund Method
 • Once the returned item is inspected and approved, we will issue a refund to your original payment method.
 • Processing time: 7–14 business days after we confirm receipt of the returned product.

6. Exceptions
 • Clearance items, discounted products, or promotional bundles may be final sale and not eligible for refunds.
 • Digital products, downloadable content, or gift cards are non-refundable.